Privacy policy

This Privacy Policy describes how Etakey (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from etakey.com (the "Site") or otherwise communicate with us regarding the Site.

Applies to: etakey.com • Last updated: June 2026

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

The specific personal information we collect includes:

  • Identity & Contact Data: Name, billing address, shipping email address, phone number, and account username.
  • Order & Transaction Data: Details about payments to and from you, and details of the specific digital software licenses, activation keys, or operating system product credentials you purchased from us.
  • Technical & Device Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform via Shopify analytics and cookies.
Crucial Note on Payment Information: All payment transactions are processed through secure, encrypted third-party payment gateways (such as Shopify Payments, Stripe, or PayPal). Etakey does not store or have direct access to your full credit card or debit card numbers.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, fulfilling and shipping your digital software orders, and keeping you informed of new products, services, and offers.

Specifically, we use this data for:

  • Digital Order Delivery: Compiling, routing, and securely emailing your software license keys and installation directories directly to your inbox.
  • Risk & Fraud Assessment: Screening orders to protect our business and your accounts against unauthorized transactions or automated software fraud (highly critical for digital product delivery networks).
  • Customer Service: Resolving technical configuration errors, replacing defective software codes, and providing setup support.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information on their official data privacy pages.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our legal rights.
Our Commitment: Etakey does not sell, rent, or trade your personal information to third-party advertisers for their own commercial use.

4. Cookies and Tracking Technologies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.

5. Behavioral Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising at any time by using the unsubscribe links found inside our marketing emails.

6. Your Rights (GDPR & CCPA Compliance)

Depending on your location, you may have specific rights regarding your personal data. This includes the right to:

  • Access the personal information we hold about you.
  • Request that your personal data be corrected, updated, or erased.
  • Object to or restrict the processing of your data.
  • Data portability (receiving a copy of your information in an easily transferable format).

If you wish to exercise any of these rights, please contact our help desk via the contact details provided below.

7. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. This is necessary to verify your long-term software warranties, access past license logs, or re-issue software strings if you lose them.

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the official channels below:

Email: support@etakey.com

Phone: +1 (585) 401-7280

Address: 187 Frost St, Brooklyn, New York 11211, United States