Shipping policy

Digital Delivery & Shipping Policy

Thank you for choosing Etakey. All products offered on our storefront are delivered electronically. This Shipping Policy outlines how digital fulfillment, licensing distribution, and delivery verification operate across our infrastructure.

Delivery Format: Electronic Delivery (Digital Only) • Applies to: etakey.com • Last updated: June 2026

1. No Physical Shipping (Digital Goods Only)

Etakey specializes exclusively in digital activation keys, software licenses, and official platform download directories. Because of this:

  • No physical items (such as retail boxes, installation DVDs, or physical USB thumb drives) will be dispatched to your home or company address.
  • There are absolutely no shipping fees, customs tariffs, handling costs, or transit duties applied to your shopping cart. All digital delivery is 100% free.
Delivery Requirement: Please double-check that your entry email address is typed completely and correctly during checkout. Your digital assets are structurally locked to the email address registered at the time of purchase.

2. Delivery Timelines & Processing Speed

We take pride in automated high-speed fulfillment to get your software running immediately:

  • Instant Auto-Delivery: In 95% of cases, our automated key assignment framework generates and dispatches your license data to your email inbox within 5 to 15 minutes of transaction approval.
  • Manual Quality Checks: To maintain security across our payment networks, specific high-value transactions or enterprise bulk orders may require a brief manual evaluation. If your order falls into this review tier, delivery processing can consume up to 2 to 12 hours.

3. What You Will Receive in Your Delivery Email

Every digital product package completed on our site triggers a comprehensive transactional delivery email containing:

  • Your unique, genuine Microsoft software license activation key string.
  • Direct, malware-free download directories leading straight to official Microsoft deployment servers.
  • Step-by-step installation walkthroughs and technical setup documentation.

4. Missing Deliveries & Spam Filter Protocol

Because delivery emails contain alphanumeric license keys and official web links, aggressive automated email security protocols can sometimes misroute our notifications.

If you do not see your confirmation email within 15 minutes of checkout, execute the following diagnostic steps:

  • Inspect your email platform's Spam, Junk, Promotion, or Updates filtering tabs.
  • Search your entire email system specifically for the sender handle: support@etakey.com.
  • Confirm that your corporate network firewall is not blocking incoming secure operational messages from outside domains.
Need an Immediate Re-Send? If the email is missing entirely or you realized you made a typo during checkout, do not worry. Contact our help desk directly via live chat or email, and we will update your registration logs and manually re-issue your keys right away.

5. Fraud Interception & Security Verification

To defend against digital identity theft and credit card abuse, Etakey reserves the right to hold any suspicious checkout sequence. If our platform catches a transaction flagged by anti-fraud systems, you may receive a request to verify your account identity before the license strings are permanently distributed.

6. Contact Information

If you have any questions regarding how your software products are compiled, assigned, and delivered, reach out to our service office using the secure operational connections below:

Email: support@etakey.com

Phone: +1 (585) 401-7280

Address: 187 Frost St, Brooklyn, New York 11211, United States